1. Overview
At Reale Pure, customer satisfaction is our top priority. We take pride in delivering high-quality products, but if you are not fully satisfied with your purchase, we’re here to help.
2. Eligibility for Returns
You may request a return if:
- The product is damaged or defective
- You received the wrong item
- The product is unused and in its original packaging
📌 Important:
Returns must be requested within 3 days of delivery.
3. Non-Returnable Items
Due to hygiene and safety reasons, the following items cannot be returned:
- Used or opened perfumes
- Used skincare products
- Items without original packaging
4. Damaged or Wrong Products
If you receive a damaged or incorrect item:
- Contact us within 24 hours of delivery
- Share clear photos or video proof
- We will arrange a replacement or refund
5. Refund Process
Once your return is approved:
- Refunds are processed within 5–7 working days
- For Cash on Delivery (COD) orders, refunds will be sent via:
- Bank transfer
- EasyPaisa / JazzCash
6. Exchange Policy
We offer exchanges only in the following cases:
- Wrong item received
- Damaged product
We do not offer exchanges for change of mind.